• The RMI is the lead voice in the motor industry; owned by 7500 members whose needs are serviced out of six Regional offices, manned by 70 professional staff;
• The RMI is a member owned and driven Organisation; constantly seeking and offering solutions to issues/concerns raised by members’ in their day-to-day running of their businesses;
• The RMI is the major employer representative of the Motor Industry Bargaining Council and thus plays a major role in negotiations for the Main Agreement for the Motor Industry and the administrative Agreement.  In this capacity it plays a vital role in terms of the industry’s Social Benefit schemes, Dispute Resolution processes and exemption procedures.

• To promote, protect and encourage the interests of members and the motoring public by setting and maintaining proper standards of service and ethical trading conditions in the industry;
• Facilitates the settlement of disputes between members and their employees, members and the motoring public by conciliation/mediation/arbitration;
• Regulates relations between members and their employees and/or trade unions and protects and furthers the interests of members in that regard;
• Promotes, supports or opposes when necessary, any proposal, legislative or other measures affecting the interests of members;
• Affiliated with and participates in the affairs of other bodies sharing common interest with RMI members (i.e. NAAMSA, NAACAM, SABS, DTI, etc.);
• To maintain high standards of business ethics and service delivery to the motoring public by members of the RMI, and where necessary provide upliftment programmes to improve the knowledge and professionalism of members.

• Provide our quality products and services at a fair and reasonable price;
• Honour both the letter and spirit of any guarantees accompanying the sale of these products and services.

In the event of a complaint of dispute between ourselves and a customer that cannot be settled at management level, our customer will be able to take the matter to the appropriate Complaints Committee of the RMI.

• RMI's Consumer Services division is deployed countrywide;
• Professional intervention ensures a proud record of high success rate in dispute resolution.